Gatemo
LEGAL DOCUMENT

TERMS OF SERVICE

Gatemo · Jakarta, Indonesia · Last Updated: January 2026

These Terms of Service ("Terms") govern your access to and use of the gatemo.info website (the "Site") operated by Gatemo ("Gatemo", "we", "our"), and your purchase of products offered via the Site. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site.

1. About Gatemo

Gatemo is a Jakarta-based nutritional food-supplement manufacturer operating from Jl. Tanjung Karang No. 162, 10230 Jakarta, Indonesia. Gatemo formulates and distributes nutritional food-supplements for adult consumers. For enquiries, contact [email protected] or call +62 21 9264 7180 during business hours (Monday — Friday, 09:00–18:00 Western Indonesia Time).

2. Product Classification

Gatemo products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. Gatemo products are intended for use as part of a varied and balanced daily routine by adults in good general health. They complement a varied and balanced daily diet and a healthy lifestyle.

We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.

3. Eligibility

The Site and products are intended for adults aged 18 years and over. By placing an order, you confirm that you are at least 18 years of age. Gatemo reserves the right to decline orders placed by persons who do not meet this requirement.

4. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the Site. Prohibited uses include but are not limited to:

  • Transmitting any material that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
  • Attempting to gain unauthorised access to the Site, its servers, or any connected systems
  • Using automated tools to scrape, crawl, or systematically extract data from the Site without prior written consent from Gatemo
  • Impersonating any person or entity, or misrepresenting your affiliation with any person or entity
  • Uploading or transmitting any content that contains viruses, malware, or other harmful code

Gatemo reserves the right to suspend or terminate access to the Site for any visitor who violates these conditions.

5. Orders and Payment

All orders placed via the Site are subject to availability and acceptance by Gatemo. Submission of an order constitutes an offer to purchase. Gatemo confirms acceptance of an order by sending an order confirmation to the email address provided at the time of ordering. A binding contract is formed only upon dispatch of the order confirmation.

Prices displayed on the Site are stated in Indonesian Rupiah (IDR) and are inclusive of applicable taxes where required by law. Prices are subject to change without notice prior to the acceptance of an order. Gatemo accepts the payment methods listed on the checkout page at the time of purchase. Payment is processed at the time of order placement.

6. Delivery

Gatemo dispatches orders to addresses within Indonesia. Delivery timescales and available delivery methods are set out on the Site at the time of purchase. Estimated delivery times are not guaranteed and may vary depending on the delivery destination and carrier conditions. Risk of loss or damage to products passes to you upon delivery to the address specified in the order.

Gatemo is not responsible for delays resulting from factors outside its reasonable control, including but not limited to adverse weather conditions, carrier delays, customs processes, or civil disruption.

7. Returns and Refunds

If a product arrives damaged or materially different from its description on the Site, you may request a replacement or refund by contacting [email protected] within 14 calendar days of delivery, with photographic evidence of the issue attached. Gatemo will assess the claim and respond within 5 business days.

Opened or partially consumed products are not eligible for return on grounds of personal preference. Products that have been stored in conditions inconsistent with the storage instructions on the product label are not eligible for return.

8. Intellectual Property

All content on the Site — including text, photography, graphic elements, logotypes, product imagery, and compilation arrangements — is the property of Gatemo or its licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, publicly display, or create derivative works from any Site content without prior written permission from Gatemo.

Limited permission is granted to view and print pages of the Site for personal, non-commercial use only, provided that all copyright and proprietary notices are retained.

9. Ingredient Sourcing and Batch Verification

Ingredient profiles in Gatemo supplements are selected based on published nutritional research and undergo independent batch verification for quality and labelling accuracy. Active ingredients are sourced from documented suppliers, with each batch accompanied by a certificate of composition. Sourcing prioritises suppliers whose facilities maintain food-grade processing standards.

Batch records and third-party verification documentation are maintained in Gatemo's archive and are available on written request to [email protected], subject to the redaction of commercially sensitive supplier information.

10. Disclaimer of Warranties

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, Gatemo disclaims all warranties including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Gatemo does not warrant that the Site will be uninterrupted, error-free, or free from viruses or other harmful components. You assume sole responsibility for any damage to your device or loss of data that results from your use of the Site.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Gatemo's total aggregate liability to you arising out of or in connection with these Terms or your use of the Site or products shall not exceed the amount paid by you for the specific order giving rise to the claim. Gatemo shall not be liable for any indirect, incidental, consequential, special, or punitive losses, including loss of profits, data, goodwill, or business opportunity.

12. Links to Third-Party Websites

The Site may contain links to third-party websites for informational purposes. Gatemo has no control over the content, privacy practices, or policies of such websites and accepts no responsibility for them. A link to a third-party website does not constitute an endorsement or recommendation by Gatemo. You access linked websites at your own risk.

13. Changes to the Site and These Terms

Gatemo reserves the right to modify, suspend, or discontinue any part of the Site at any time without notice. Gatemo may also revise these Terms at any time. The revised Terms will be posted to this page with an updated revision date. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

16. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Gatemo with respect to your use of the Site and supersede all prior agreements, representations, and understandings relating to the subject matter hereof.

17. Contact

For any questions about these Terms, contact Gatemo at: